This Privacy Policy describes how Petypie (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petypie.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on the Site and will take effect upon publication.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The type of information we collect depends on how you interact with our Site and Services.

In addition to the specific purposes listed below, we may use your personal information to:

• Communicate with you

• Provide and improve our Services

• Comply with legal obligations

• Enforce our terms and policies

• Protect our rights and the rights of our users

What Personal Information We Collect

Information You Provide Directly

Information you submit directly through our Services may include:

• Basic contact details (name, address, phone number, email address)

• Order information (billing and shipping address, payment confirmation, contact details)

• Account information (username and password, where applicable)

• Shopping activity (items viewed, added to cart or wishlist)

• Customer support communications

Providing certain information may be necessary to access specific features of our Services.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies (“Cookies”). This may include:

• Device and browser information

• IP address

• Network connection details

• Usage behavior on our Site

Cookies help us operate, improve, and optimize our Site and Services. You can manage or disable cookies through your browser settings, though doing so may affect certain features or functionality.

Information from Third Parties

We may receive personal information from third parties, including:

• Payment processors, to securely process transactions

• Logistics and fulfillment partners, to deliver orders

• Analytics and marketing service providers, when you interact with our website, emails, or advertisements

All such information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

• Provide Products and Services – process payments, fulfill orders, manage accounts, arrange shipping, and handle returns

• Marketing and Advertising – send promotional communications and display relevant advertisements (you may opt out at any time)

• Security and Fraud Prevention – protect against unauthorized or illegal activity

• Customer Support – respond to inquiries and improve our Services

How We Disclose Personal Information

We may share your personal information with:

• Service providers (payment processing, fulfillment, IT, analytics, and customer support)

• Business and marketing partners

• Affiliates within our corporate group

• Authorities or third parties where required by law or to protect our legal rights

We do not sell personal information in exchange for money. Some information may be shared for advertising and analytics purposes as permitted by applicable law.

User-Generated Content

If you submit reviews or other content publicly on our Site, this information will be publicly accessible. We are not responsible for how third parties use publicly available information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

Data Security and Retention

We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

International Data Transfers

Your personal information may be processed outside your country of residence. Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@petypie.com